Distance Sales Agreement

SELLER: Baynet İnşaat San. ve Tic. Ltd. Şti. (Coffee Italiano) Address: Mahmutbey Mah. 2413 Sok. Öksüzoğulları Plaza Sit. E1 Blok No: 5/31, Bağcılar / İstanbul Phone: 0212 659 17 34 · Fax: 0212 659 17 38 · Customer line: 0850 305 24 74 E-mail: [email protected] · Güneşli Vergi Dairesi · Tax No: 1550549619 · MERSİS: 0155054961900016

BUYER: The natural or legal person who places an order through coffeeitaliano.com and declares billing and delivery details on the order form.

By accepting this agreement, the Buyer acknowledges in advance that they will be obliged to pay the price of the order and any additional charges specified, such as shipping fees and taxes, and that they have been informed accordingly.

• LAW: Law No. 6502 on the Protection of the Consumer.
• REGULATION: Distance Contracts Regulation (Official Gazette: 27.11.2014/29188).
• SELLER: Baynet İnşaat San. ve Tic. Ltd. Şti., which offers goods to the consumer within the scope of its commercial activity.
• BUYER / CONSUMER: A natural or legal person who acquires goods for non-commercial or non-professional purposes.
• SITE: The coffeeitaliano.com website belonging to the Seller.
• GOODS: Movable property subject to purchase and intangible goods used in electronic form.

This agreement governs the rights and obligations of the parties, in accordance with the provisions of Law No. 6502 and the Distance Contracts Regulation, regarding the sale and delivery of the product whose characteristics and sale price are specified and which the Buyer has ordered electronically through the site.

The prices published on the site are the sale prices and remain valid until updated. Prices announced for a limited period are valid until the end of the stated period.

The essential features of the product (type, quantity, brand/model, number of units) are published on the site. The product name, quantity, sale price and VAT information are stated on the order confirmation page and on the invoice. All prices are in TL and include VAT.

The shipping fee covering the cost of dispatch is applied as free for orders of 1,500 ₺ and above or 2 kg and above, and 99 ₺ below that, as stated in the order confirmation.

The Buyer makes the payment during the order by credit card, debit card or wire transfer/EFT. Card payments are collected via PCI-DSS compliant infrastructure and 3D Secure; card details are not stored by the Seller.

Each product subject to the agreement is delivered depending on the Buyer’s place of residence, without exceeding the statutory period of 30 days; the standard period is 1–4 business days. If the product cannot be delivered within this period, the Buyer reserves the right to terminate the agreement.

Acceptance by the Buyer or their representative is essential at the time of delivery. The Buyer must check that the packaging of the delivered product is intact and undamaged; they should not accept a damaged package and should have a report drawn up by the courier officer.

• The Buyer acknowledges that they have read and confirmed electronically the preliminary information on the essential features of the product, the sale price, and payment and delivery.
• The Seller undertakes to deliver the product complete, in accordance with the qualities specified in the order, together with any warranty documents and user manuals, and free from any defect.
• In the event that the order amount is not paid or is cancelled in the bank records, the Seller’s obligation to deliver ends.
• In cases of force majeure, the Seller notifies the Buyer of the situation; the Buyer may cancel the order, request its exchange with an equivalent product, or request its postponement until the obstacle is removed.
• The Buyer agrees to use the site in accordance with the applicable legislation and accepts that any legal and criminal liability arising from conduct to the contrary rests with them.

The Buyer has the right to withdraw from the agreement within 14 days from the date on which they received the product, without giving any reason and without paying any penalty. The withdrawal request is submitted in writing within this period to [email protected] or via the contact form.

The Seller refunds the total amount, in a manner appropriate to the Buyer’s payment instrument, within 14 days at the latest from the receipt of the withdrawal notice. The product to be returned must be sent complete and unused, together with its invoice and any standard accessories.

Pursuant to Article 15 of the Regulation, the right of withdrawal cannot be exercised for the following products:

• Coffee products whose vacuum packaging has been opened (due to food hygiene).
• Capsule packages opened / damaged by the consumer.
• Goods that are perishable or likely to pass their expiry date.
• Products prepared to order (custom label, engraving, etc.).
• Goods that, after delivery, become mixed with other products and cannot be separated by their nature.

Where the Buyer defaults on payments made by credit card, they accept that they will pay interest within the framework of the agreement between them and the card-issuing bank and will be liable to the bank. In the event that the Buyer defaults on their debt, they accept, declare and undertake to compensate the Seller’s loss arising from the delayed performance of the debt.

In disputes arising from this agreement, pursuant to Article 68 of Law No. 6502, the Consumer Arbitration Committees at the Buyer’s place of residence or at the place where the transaction was carried out have jurisdiction within the monetary limits determined each year by the Ministry of Trade; for disputes exceeding this limit, the Consumer Courts have jurisdiction. For the current monetary limits, see tuketici.ticaret.gov.tr.

When the Buyer completes payment for the order placed through the site, they declare that they have read all the terms of this agreement and accepted them electronically.